Thank you for shopping at zatrunesignal.shop. We hope you are satisfied with the hats you purchased. If you need to request a return or refund, please refer to the policy outlined below.
- Return Request Period
Return requests must be submitted within 30 days of receiving the item(s). Requests submitted after this period may not be accepted.
- Return Conditions
Returned items must meet the following requirements:
- The item must remain in an unused condition.
- The item must be in a condition suitable for resale.
- The return must include the original packaging and accessories.
- The item must show no signs of artificial damage or obvious wear and tear.
- Non-Returnable Items
Returns may not be processed under the following circumstances:
- Items that have been artificially damaged.
- Items for which the return request period has expired.
- Return Request Process
- Contact our customer service team via email to submit your request.
- Provide your order number and a brief explanation of the issue.
- Once reviewed by customer service, you will receive specific return instructions.
- Ship the item back according to the provided instructions.
- Return Address: 3231 LUANN DR, Antioch, TN 37013
- Packages returned directly without prior authorization may not be processed.
- Refund Processing
Once we have received and inspected the returned item(s), we will arrange for a refund upon successful verification. The refund will be issued back to your original payment method.
- Shipping Costs
If a return is necessary due to product quality issues or an error on our part (e.g., shipping the wrong item), we will provide appropriate assistance regarding shipping costs. For returns due to other reasons, the return shipping costs may need to be borne by the customer.
- Refund Timeline
Once the refund processing is complete, the time it takes for the funds to appear in your account depends on your payment provider; this typically takes 5–7 business days.
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